Frequently Asked Questions (FAQs):How do I configure my SNOM 320 or SNOM 360 VoIP Phone?

VoIP: How do I configure my SNOM 320 or SNOM 360 VoIP Phone?

  1. You should have received a Welcome message that contains all the configuration details you need. If you bought the SNOM 360 from us, most of the settings will already be correct.
  2. Plug the SNOM 360 Network cable into the back of your broadband router or hub. Don't forget the power cable.
  3. If you are running DHCP on your LAN, the SNOM 360 should pick up an IP address after a few minutes.
    If not, you'll need to assign one manually using the Menu system on the SNOM 360 keypad (Please refer to the SNOM 360 documentation).
  4. On the SNOM 360 keypad, press the "?" button.
    This will display the IP Address of the phone. Write this down somewhere.
  5. Open a browser window and type in this address:

    http://SNOM 360 IP Address
    (using the IP address from step 4).

    You should now see the "Welcome to your Phone!" configuration screen.

    The settings you need to edit or check are for line 1:
    Select "Line 1" from the left hand navigation menu.

    • In the login Information section, enter the username and password assigned in your welcome email.
      In the Registrar section enter, enter the registration server name you will have been advised to use in your welcome email (this will look like sip.freevirtualnumbers.co.uk or lon-pbx-X.freevirtualnumbers.co.uk) and set the port number to 5060 . (unless you bought your SNOM 360 from us, in which case, this will already be set)
    • In the SIP tab section . Enter Outbound Proxy server name you will have been advised to use in your welcome email (probably nat.freevirtualnumbers.co.uk) and set the port number to 5082 .
      You only need to set an outbound proxy if your router/hub provides NAT.
    • Please note that if you are using the firmware version snom360-SIP 3.60i or above you must set the "Support broken Registrar:" option to be "on" and "long SIP-Contact (RFC3840)" option to be "off"
    • If you intend to use multiple SNOM 360 phones behind a Nat Firewall you will need to give each phone a unique SIP Port number.
      Select Advanced from the left hand navigation menu.
      In the Advanced Network: section enter a unique port number into the Network identity (port) setting
    • For example if you have two phones, then you would set the network identity (port) to 5060 for the first phone and 5061 for the second phone.
    • Finally, if you are using multiple phones on your broadband connection, or you have a low bandwidth internet connection, then in the RTP Configuration section we recommend you choose G729a as the Preferred Codec. This will allow the phone to use less bandwidth where possible. You will need to also contact gradwell support and request the the codec be enabled for your extension.
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  6. Click Submit All Changes once you are happy with the settings.
  7. Your SNOM 360 phone should now be ready to use! Dial 160 to try the echo test. You should hear everything you say echoed back to you.