Frequently Asked Questions (FAQs):Virtual Centrex Control Panel Overview

VoIP: Virtual Centrex Control Panel Overview

You use the Control panel to manage your 'Virtual PBX' (local exchange). This allows us to provide a highly configurable phone system with minimum intervention. All changes made become active within a few moments.

Define Extensions

The central feature of the Control panel is the "Define Extensions" page. On this page your internal extension plan is defined and you create and control the users whom are able to access your virtual PBX:

Single Extension

Clicking on a particular extension allows you to define a number of other features for that particular extenion. This include PSTN access (i.e. allow that extension to make outbound calls), the outbound caller id for calls made to the PSTN (withheld or any of your numbers), voicemail settings (including SMS and email notifications), hold music, call diversion and lots more besides.

Hunt Groups

The system also supports a wide variety of "hunt groups" so that telephones may be arrange to ring in sequence or simultaneously.

Forwarding/My Aliases

Forwarding and "short cut" options can be defined for frequently dialled numbers (or example, you can set an alias to go to a managers mobile number: staff members would not know that number directly, but just dial the 7 digit alias to reach the managers mobile).

Assign External Numbers

One of the most important features of the service is its seamless integration with the public telephone network. As such, phone numbers can be mapped to internal extensions and hunt groups via the "External Numbers" page.

Unbill Calls

The "Calls Out" menu will show you which extension called which numbers at which time and how much it cost. Allowing you to check the call logs in realtime.